Once you have a confirmed travel date, a travel representative will contact you directly approximately 6 weeks prior to your travel date. It is required that our travel representative speak directly with you prior to finalizing your travel arrangements. The travel representative will review your promotional travel details and any options that may be available. It is during this call that (if available), the representative will go over different upgrade options. Upgrade options may include preferred flight times, upgrade hotel accommodations and/or extending your stay.