What if I have a complaint?

Our customers are at the heart of our business and we’re committed to giving them the highest quality service we can. So if you’re not happy with our service, please let us know what we can do to put things right.

How to contact us if you have a complaint

Please take a moment to fill out the form below and one of our Executive Complaint Resolution Specialists will contact you within three business days

Karen D.
Executive Complaint Resolution Specialist
Phone: (800) 315-2065 x6015
Email: karend@casablancaexpress.com
Hours: Monday – Friday, 9am to 5pm Pacific

You may also contact us by email or phone:

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You can also write to us with the details of your complaint:

Casablanca Express
Attn: Karen D.
6300 Canoga Ave. #550
Woodland Hills, CA 91367

Please make sure to include these important details when sending written communication:

  • Your Complete Name
  • Phone Number
  • Email address associated with your account
  • Certificate Letters and Numbers
  • A description of your complaint

For quickest response, please fill out the Casablanca Express complaint contact form above or contact Karen directly.